# Troubleshoot a Connection

Use these checks when Cirra cannot use a connected app.

Use these checks when Cirra cannot use a connected app.

## Check the account

Make sure the connection uses the account that has access to the data or action Cirra needs.

## Reconnect the app

Reconnect the app if access expired, permissions changed, or the account password changed.

## Try the task again

After reconnecting, return to the task and ask Cirra to try again.