# NeetoDesk API Documentation

This is the complete API documentation for connecting to the NeetoDesk API using MindCloud's Universal API.

MindCloud offers one normalized API to access 3,400+ apps from a single place. It centralizes authentication and normalizes app APIs so they are easier and more consistent to use.

## Quickstart

1. A **MindCloud account** — sign in or create an account at [MindCloud](https://app.mindcloud.co).
2. A **MindCloud API Key** — create one in [API Keys](https://app.mindcloud.co/user/api-keys). Keep it on your server.
3. At least one **NeetoDesk connection** — create or choose one in [Connections](https://app.mindcloud.co/credentials). Note its `connectionId`.

```text
POST https://connect.mindcloud.co/v2/universal/apps/neetoDesk/actions/{actionSlug}/run
```

## NeetoDesk actions

- POST `add-team-members` Add Team Members
- POST `create-comment` Create Comment
- POST `create-customer` Create Customer
- POST `create-draft-comment` Create Draft Comment
- POST `create-ticket` Create Ticket
- GET `get-agent-performance-report` Get Agent Performance Report
- GET `get-comment` Get Comment
- GET `get-customer-satisfaction-report` Get Customer Satisfaction Report
- GET `get-team-member-details` Get Team Member Details
- GET `get-team-performance-report` Get Team Performance Report
- GET `get-ticket` Get Ticket
- GET `get-ticket-volume-report` Get Ticket Volume Report
- GET `get-ticket-volume-time-series` Get Ticket Volume Time Series
- GET `list-comments` List Comments
- GET `list-team-members` List Team Members
- GET `list-tickets` List Tickets
- DELETE `remove-team-member` Remove Team Member
- PUT `update-team-member` Update Team Member
- PUT `update-ticket` Update Ticket