# Tidio API Documentation

This is the complete API documentation for connecting to the Tidio API using MindCloud's Universal API.

MindCloud offers one normalized API to access 3,400+ apps from a single place. It centralizes authentication and normalizes app APIs so they are easier and more consistent to use.

## Quickstart

1. A **MindCloud account** — sign in or create an account at [MindCloud](https://app.mindcloud.co).
2. A **MindCloud API Key** — create one in [API Keys](https://app.mindcloud.co/user/api-keys). Keep it on your server.
3. At least one **Tidio connection** — create or choose one in [Connections](https://app.mindcloud.co/credentials). Note its `connectionId`.

```text
POST https://connect.mindcloud.co/v2/universal/apps/tidio/actions/{actionSlug}/run
```

## Tidio actions

- POST `add-website-as-lyro-data-source-plus-plan` Add Website as Lyro Data Source [Plus plan]
- POST `ask-lyro-plus-plan` Ask Lyro [Plus plan]
- POST `create-contact-plus-plan` Create Contact [Plus plan]
- POST `create-lyro-qa-data-source-plus-plan` Create Lyro QA Data Source [Plus plan]
- POST `create-multiple-contacts-plus-plan` Create Multiple Contacts [Plus plan]
- POST `create-ticket-as-contact-plus-plan` Create Ticket (As Contact) [Plus plan]
- DELETE `delete-contact-plus-plan` Delete Contact [Plus plan]
- DELETE `delete-product` Delete Product
- DELETE `delete-ticket-plus-plan` Delete Ticket [Plus plan]
- GET `get-contact-plus-plan` Get Contact [Plus plan]
- GET `get-contact-messages-plus-plan` Get Contact Messages [Plus plan]
- GET `get-project-info-plus-plan` Get Project Info [Plus plan]
- GET `get-ticket-details-plus-plan` Get Ticket Details [Plus plan]
- GET `get-viewed-pages-history-plus-plan` Get Viewed Pages History [Plus plan]
- GET `list-contact-properties-plus-plan` List Contact Properties [Plus plan]
- GET `list-contacts-plus-plan` List Contacts [Plus plan]
- GET `list-departments-plus-plan` List Departments [Plus plan]
- GET `list-operators-plus-plan` List Operators [Plus plan]
- GET `list-tickets-plus-plan` List Tickets [Plus plan]
- POST `reply-to-ticket-plus-plan` Reply to Ticket [Plus plan]
- PUT `update-contact-properties-plus-plan` Update Contact Properties [Plus plan]
- PUT `update-multiple-contacts-plus-plan` Update Multiple Contacts [Plus plan]
- PUT `update-ticket-plus-plan` Update Ticket [Plus plan]
- PUT `upsert-lyro-data-source-plus-plan` Upsert Lyro Data Source [Plus plan]
- PUT `upsert-products` Upsert Products