Get ticket

Retrieves a ticket from Atera by ID.

GET

Query

Arguments

numberrequired

System ticket ID.

boolean

Include ticket relation information.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/atera/0.0.8/actions/get-ticket" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --get \
  --data-urlencode 'connectionId=$CONNECTION_ID' \
  --data-urlencode 'ticketId=undefined'

{
  "success": true,
  "data": [
    {
      "CustomerID": 1,
      "CustomerName": "string",
      "EndUserEmail": "[email protected]",
      "EndUserFirstName": "Ava",
      "EndUserID": 1,
      "EndUserLastName": "Chen",
      "EndUserPhone": "string",
      "FirstComment": "string",
      "LastEndUserComment": "string",
      "LastEndUserCommentTimestamp": "string",
      "LastTechnicianComment": "string",
      "LastTechnicianCommentTimestamp": "string",
      "OffSiteDurationMinutes": 1,
      "OffSiteDurationSeconds": 1,
      "OffSLADurationMinutes": 1,
      "OnSiteDurationMinutes": 1,
      "OnSiteDurationSeconds": 1,
      "OnSLADurationMinutes": 1,
      "RelationType": "string",
      "TechnicianContactID": 1,
      "TechnicianEmail": "[email protected]",
      "TechnicianFirstCommentDate": "string",
      "TechnicianFullName": "string",
      "TicketCreatedDate": "string",
      "TicketID": 1,
      "TicketImpact": "string",
      "TicketNumber": "string",
      "TicketPriority": "string",
      "TicketSource": "string",
      "TicketStatus": "string",
      "TicketTitle": "string",
      "TicketType": "string",
      "TotalDurationMinutes": 1,
      "TotalDurationSeconds": 1
    }
  ],
  "meta": {}
}

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