Get Ticket Log

Retrieves a ticket log from Deskpro.

GET

Query

Arguments

numberrequired

The Deskpro ticket id containing the log entry.

numberrequired

The Deskpro ticket log id to retrieve.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/deskpro/0.0.7/actions/get-ticket-log" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --get \
  --data-urlencode 'connectionId=$CONNECTION_ID' \
  --data-urlencode 'ticketId=undefined' \
  --data-urlencode 'logId=undefined'

{
  "success": true,
  "data": [
    {
      "actionType": "string",
      "dateCreated": "2026-05-07T12:00:00.000Z",
      "details": {
        "creationSystem": "string",
        "emailFrom": "[email protected]",
        "emailTo[]": "[email protected]",
        "event": "string",
        "eventMethod": "string",
        "eventPerformer": "string",
        "isAgentMessage": true,
        "isAgentNote": true,
        "messageId": "string",
        "new": "string",
        "newBrandId": 1,
        "newBrandName": "string",
        "newDepartmentId": 1,
        "newDepartmentTitle": "string",
        "newPersonEmail": "[email protected]",
        "newPersonId": 1,
        "newPersonName": "string",
        "newSubject": "string",
        "old": "string",
        "oldSubject": "string",
        "personEmail": "[email protected]",
        "personId": 1,
        "personName": "string",
        "ticketId": "string"
      },
      "id": 1,
      "messageHtml": "string",
      "messageText": "string",
      "parent": 1,
      "person": 1,
      "ticket": 1
    }
  ],
  "meta": {}
}

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