Get Ticket Message

Retrieves a ticket message from Deskpro.

GET

Query

Arguments

numberrequired

The Deskpro ticket id containing the message.

numberrequired

The Deskpro ticket message id to retrieve.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/deskpro/0.0.7/actions/get-ticket-message" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --get \
  --data-urlencode 'connectionId=$CONNECTION_ID' \
  --data-urlencode 'ticketId=undefined' \
  --data-urlencode 'messageId=undefined'

{
  "success": true,
  "data": [
    {
      "attributes[]": {
        "dateCreated": "2026-05-07T12:00:00.000Z",
        "name": "Ava Chen",
        "type": "string",
        "value": "string"
      },
      "creationSystem": "string",
      "dateCreated": "2026-05-07T12:00:00.000Z",
      "email": "[email protected]",
      "emailSource": 1,
      "hostname": "string",
      "id": 1,
      "ipAddress": "string",
      "isAgentNote": true,
      "langCode": "string",
      "message": "string",
      "messageFull": "string",
      "messageHash": "string",
      "messagePreviewText": "string",
      "messageRaw": "string",
      "messageWithoutImages": "string",
      "person": 1,
      "showFullHint": true,
      "ticket": 1
    }
  ],
  "meta": {}
}

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