Add Staff Private Note

Adds a private note to a ticket in HappyFox.

POST

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

stringrequired

HappyFox ticket number from the ticket display ID without the prefix.

numberrequired

HappyFox staff user ID authoring the private note.

stringrequired

Private note text in plain text.

Try this request

Request

curl --request POST \
  --url "https://connect.mindcloud.co/v1/universal/happyFox/0.0.7/actions/add-staff-private-note" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "ticketNumber": "",
  "plainText": ""
}'

{
  "success": true,
  "data": [
    {
      "assignedTo": {},
      "attachmentsCount": 1,
      "category": {},
      "createdAt": "2026-05-07T12:00:00.000Z",
      "customFields": [
        {}
      ],
      "displayId": "string",
      "dueDate": "2026-05-07T12:00:00.000Z",
      "firstMessage": "string",
      "id": 1,
      "lastStaffReplyAt": "2026-05-07T12:00:00.000Z",
      "lastUpdatedAt": "2026-05-07T12:00:00.000Z",
      "lastUserReplyAt": "2026-05-07T12:00:00.000Z",
      "messagesCount": 1,
      "priority": {},
      "slaBreaches": 1,
      "source": "string",
      "status": {},
      "subject": "string",
      "subscribers": [
        {}
      ],
      "tags": "string",
      "timeSpent": 1,
      "unresponded": true,
      "updates": [
        {}
      ],
      "user": {}
    }
  ],
  "meta": {}
}

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