Get Ticket

Retrieves a ticket from HappyFox.

GET

Query

Arguments

stringrequired

HappyFox ticket number from the ticket display ID without the prefix.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/happyFox/0.0.7/actions/get-ticket" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --get \
  --data-urlencode 'connectionId=$CONNECTION_ID' \
  --data-urlencode 'ticketNumber='

{
  "success": true,
  "data": [
    {
      "assignedTo": {},
      "attachmentsCount": 1,
      "category": {},
      "createdAt": "2026-05-07T12:00:00.000Z",
      "customFields": [
        {}
      ],
      "displayId": "string",
      "dueDate": "2026-05-07T12:00:00.000Z",
      "firstMessage": "string",
      "id": 1,
      "lastStaffReplyAt": "2026-05-07T12:00:00.000Z",
      "lastUpdatedAt": "2026-05-07T12:00:00.000Z",
      "lastUserReplyAt": "2026-05-07T12:00:00.000Z",
      "messagesCount": 1,
      "priority": {},
      "slaBreaches": 1,
      "source": "string",
      "status": {},
      "subject": "string",
      "subscribers": [
        {}
      ],
      "tags": "string",
      "timeSpent": 1,
      "unresponded": true,
      "updates": [
        {}
      ],
      "user": {}
    }
  ],
  "meta": {}
}

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