Get Chat

Retrieves a chat with thread details from LiveChat.

GET

Query

Arguments

stringrequired

The ID of the chat to fetch.

string

The thread ID to fetch. Defaults to the latest thread if omitted.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/liveChat/0.0.7/actions/get-chat" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --get \
  --data-urlencode 'connectionId=$CONNECTION_ID' \
  --data-urlencode 'chatId='

{
  "success": true,
  "data": [
    {
      "access": {
        "groupIds": [
          1
        ]
      },
      "id": "string",
      "isFollowed": true,
      "properties": {},
      "thread": {
        "access": {
          "groupIds": [
            1
          ]
        },
        "active": true,
        "createdAt": "2026-05-07T12:00:00.000Z",
        "customerVisit": {
          "geolocation": {
            "city": "string",
            "country": "string",
            "countryCode": "string",
            "latitude": "string",
            "longitude": "string",
            "region": "string",
            "timezone": "string"
          },
          "ip": "string",
          "userAgent": "string"
        },
        "events": [
          {}
        ],
        "events[]": {
          "authorId": "string",
          "createdAt": "2026-05-07T12:00:00.000Z",
          "customId": "string",
          "deleted": true,
          "id": "string",
          "properties": {},
          "text": "string",
          "type": "string",
          "visibility": "string"
        },
        "id": "string",
        "nextThreadId": "string",
        "previousThreadId": "string",
        "properties": {},
        "queue": {
          "position": 1,
          "queuedAt": "2026-05-07T12:00:00.000Z",
          "waitTime": 1
        },
        "restrictedAccess": "string",
        "summary": {
          "status": "string",
          "text": "string",
          "updatedAt": "2026-05-07T12:00:00.000Z"
        },
        "tags": [
          "string"
        ],
        "userIds": [
          "string"
        ]
      },
      "users": [
        {}
      ],
      "users[]": {
        "agentLastEventCreatedAt": "2026-05-07T12:00:00.000Z",
        "avatar": "string",
        "createdAt": "2026-05-07T12:00:00.000Z",
        "customerLastEventCreatedAt": "2026-05-07T12:00:00.000Z",
        "email": "[email protected]",
        "eventsSeenUpTo": "2026-05-07T12:00:00.000Z",
        "id": "string",
        "name": "Ava Chen",
        "present": true,
        "statistics": {
          "chatsCount": 1,
          "greetingsAcceptedCount": 1,
          "greetingsShownCount": 1,
          "pageViewsCount": 1,
          "threadsCount": 1,
          "ticketsCount": 1,
          "visitsCount": 1
        },
        "tickets": [
          {}
        ],
        "tickets[]": {
          "createdAt": "2026-05-07T12:00:00.000Z",
          "ticketId": "string"
        },
        "type": "string",
        "visit": {
          "endedAt": "2026-05-07T12:00:00.000Z",
          "geolocation": {
            "city": "string",
            "country": "string",
            "countryCode": "string",
            "latitude": "string",
            "longitude": "string",
            "region": "string",
            "timezone": "string"
          },
          "ip": "string",
          "lastPages": [
            {}
          ],
          "lastPages[]": {
            "openedAt": "2026-05-07T12:00:00.000Z",
            "title": "string",
            "url": "https://example.com"
          },
          "startedAt": "2026-05-07T12:00:00.000Z",
          "userAgent": "string"
        }
      }
    }
  ],
  "meta": {}
}

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