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PagerDuty API Authentication

How to authenticate PagerDuty API requests: one Bearer API key plus a connectionId. MindCloud runs the OAuth flow and refreshes PagerDuty tokens for you.

Every PagerDuty API request through MindCloud needs two things: a MindCloud API Key and a connectionId for your PagerDuty account. This page covers both, plus exactly how to send them, so you do not need to visit any other page to get authenticated.

Steps to authenticate

  1. Create a MindCloud account at app.mindcloud.co if you do not already have one.
  2. Generate a MindCloud API Key in API Keys. This is the Bearer token you send on every request. Keep it on your server.
  3. Create a PagerDuty connection in Connections. PagerDuty uses OAuth. When you create the connection, you are redirected to sign in to PagerDuty and approve access — MindCloud stores the resulting tokens and refreshes them automatically, so your integration never has to.
  4. Copy the connection’s connectionId — you will send it on every request alongside your MindCloud API Key.

How requests are authenticated

Authentication has two layers. Your MindCloud API Key authenticates the request to MindCloud, sent as a Bearer token in the Authorization header. The connectionId selects the connected PagerDuty account that should run the action. MindCloud stores and refreshes the PagerDuty credentials behind that connection, so you never send provider tokens with your requests.

Pass connectionId in the query string for GET and DELETE actions, and in the JSON body for POST, PUT, and PATCH actions.

For example, calling List Abilities with an PagerDuty connection looks like this:

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/pagerDuty/latest/actions/list-abilities" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --get \
  --data-urlencode "connectionId=$CONNECTION_ID"

The Authorization: Bearer <your MindCloud API Key> header authenticates you to MindCloud; the connectionId tells MindCloud which PagerDuty account to run the action against. Missing or invalid Authorization returns 401, and a missing or mismatched connectionId returns 400.

Set up your PagerDuty OAuth connection

You need a PagerDuty account admin or developer who can create and install a PagerDuty OAuth app for the target account.

  1. Open PagerDuty developer apps

    Go to PagerDuty Developer -> Applications and create or open the OAuth app you want MindCloud to use.

  2. Install the OAuth app on your PagerDuty account

    Make sure the app is installed on the same PagerDuty account you plan to connect from. The connection subdomain must match the part before .pagerduty.com in your PagerDuty URL.

  3. Copy your client credentials

    Copy the app's Client ID and Client Secret from PagerDuty.

  4. Enter the connection fields in MindCloud

    In MindCloud, enter the Client ID, Client Secret, your PagerDuty subdomain, and the PagerDuty user email that should be sent in the From header for incident updates.

  5. Authenticate the connection

    Save or reconnect the MindCloud PagerDuty connection so MindCloud can request an OAuth access token using the client credentials flow.

Keep your key safe

Keep your MindCloud API Key on your server; do not ship it in browser code, mobile apps, public repositories, or logs. Anyone with the key can call the Universal API as your MindCloud account, across every connection you have created.