Search Tickets

Finds tickets in Request Tracker.

GET

Query

Arguments

stringrequired

TicketSQL query to search RT tickets.

boolean

Set to true to use RT simple search syntax instead of TicketSQL.

Uncommon arguments

string

Comma-separated RT fields to include in each ticket result.

string

Saved search ID or description to run. Query takes precedence when both are set.

PaginationRequest a specific window of rows with limit and offset. Learn more

number

Maximum number of rows to return.

number

Number of rows to skip.

SortingChoose the order of returned rows when this action supports sorting. Learn more

string

Comma-separated sort fields; prefix with - for descending.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/requestTrackerRT/0.0.7/actions/search-tickets" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --get \
  --data-urlencode 'connectionId=$CONNECTION_ID' \
  --data-urlencode 'query='

{
  "success": true,
  "data": [
    {
      "id": "string",
      "type": "string",
      "Url": "https://example.com"
    }
  ],
  "meta": {}
}

Every app you connect,one REST pattern

Call any app with one REST pattern. MindCloud handles each provider's auth, request shape, and responses for you.

Learn what the Universal API is

One REST patternUse the same request structure across apps like Slack, HubSpot, Salesforce, and thousands more.

Managed connectionsSend a MindCloud connection ID instead of handling provider tokens, refresh logic, and credential storage yourself.

Action-level docsEach action page shows the exact endpoint, required arguments, optional controls, and response behavior for that app version.