Create Ticket

POST

Body

Arguments

stringrequired

The name of the ticket.

stringrequired

The Wrangle inbox ID that will own the ticket.

stringrequired

The Slack user ID of the ticket requester.

string

The ticket description.

string

Ticket priority.

array of string

Tags to assign to the ticket.

Uncommon arguments

array of object

Form field values for the ticket intake form.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request POST \
  --url "https://connect.mindcloud.co/v2/universal/apps/wrangle/actions/create-ticket/run" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "version": "0.0.6",
  "arguments": {
    "name": "",
    "inboxId": "",
    "requesterId": ""
  }
}'

{
  "success": true,
  "data": [
    {
      "success": true,
      "ticket": {
        "assigneeId": {},
        "createdAt": "string",
        "creatorId": "string",
        "csatReason": {},
        "csatScore": {},
        "description": "string",
        "id": "string",
        "inboxId": "string",
        "name": "Ava Chen",
        "priority": "string",
        "requesterId": "string",
        "slackMessageChannel": "string",
        "slackMessageTs": "string",
        "slackOriginalMessage": {},
        "slackParentMessageTs": "string",
        "slackPermalinkUrl": "https://example.com",
        "status": "string",
        "updatedAt": "string",
        "workspaceId": "string",
        "workspaceTicketNumber": 1
      }
    }
  ],
  "meta": {}
}

Every app you connect,one REST pattern

Call any app with one REST pattern. MindCloud handles each provider's auth, request shape, and responses for you.

Learn what the Universal API is

One REST patternUse the same request structure across apps like Slack, HubSpot, Salesforce, and thousands more.

Managed connectionsSend a MindCloud connection ID instead of handling provider tokens, refresh logic, and credential storage yourself.

Action-level docsEach action page shows the exact endpoint, required arguments, optional controls, and response behavior for that app version.

Create Ticket - Wrangle API - Universal API