Create Note

Creates a note on a Freshdesk ticket.

POST

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

numberrequired

Freshdesk ticket ID.

array of object

Note attachments

string

Note content in HTML

boolean

Mark note as incoming external activity

array of string

Emails to notify about this note

boolean

Whether the note is private

number

Agent/user ID adding the note

Uncommon arguments

object

Structured content body for the note

Try this request

Request

curl --request POST \
  --url "https://connect.mindcloud.co/v1/universal/freshdesk/latest/actions/create-note" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "ticketId": ""
}'

{
  "success": true,
  "data": [
    {
      "attachments": [
        {}
      ],
      "body": "string",
      "bodyText": "string",
      "createdAt": "string",
      "id": 1,
      "incoming": true,
      "private": true,
      "ticketId": 1,
      "toEmails": [
        "[email protected]"
      ],
      "updatedAt": "string",
      "userId": 1
    }
  ],
  "meta": {}
}

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