Create Reply

Creates a reply to a Freshdesk ticket.

POST

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

numberrequired

Freshdesk ticket ID.

string

Reply content in HTML

object

Structured content body for the reply

array of object

Reply attachments

string

Email address from which the reply is sent

number

Agent user ID adding the reply

array of string

CC recipients for the outgoing reply

array of string

BCC recipients for the outgoing reply

Try this request

Request

curl --request POST \
  --url "https://connect.mindcloud.co/v1/universal/freshdesk/latest/actions/create-reply" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "id": ""
}'

{
  "success": true,
  "data": [
    {
      "attachments": [
        {}
      ],
      "body": "string",
      "bodyText": "string",
      "createdAt": "string",
      "id": 1,
      "ticketId": 1,
      "toEmails": [
        "[email protected]"
      ],
      "updatedAt": "string",
      "userId": 1
    }
  ],
  "meta": {}
}

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