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Update Ticket

Updates an existing ticket in Freshdesk.

PUT

Query

Field selectionChoose which fields should be included in the response. Learn more
string

Comma-separated response fields to include.

Body

Arguments
numberrequired

Freshdesk ticket ID.

string

Name of the requester

number

User ID of the requester

string

Email address of the requester

string

Facebook ID of the requester

string

Phone number of the requester

string

Twitter handle of the requester

string

External ID of the requester

string

Subject of the ticket

string

Ticket type/category

number

Status of the ticket

number

Priority of the ticket

string

HTML content of the ticket

number

ID of the assigned agent

array of object

Ticket attachments

object

Key-value pairs for custom ticket fields

date

SLA due date/time for the ticket

number

Email configuration ID for the ticket

date

First response due date/time

number

Group ID assigned to the ticket

number

Parent ticket ID for child-ticket linking

number

Product ID associated with the ticket

number

Source channel through which the ticket was created

array of string

Tags associated with the ticket

number

Company ID of the requester

number

Internal agent ID to assign

number

Internal group ID to assign

string

Lookup field value for custom object linkage

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