Freshsales Classic API Authentication

How to authenticate Freshsales Classic API requests: one Bearer API key plus a connectionId. MindCloud stores your Freshsales Classic API key securely — set…

Every Freshsales Classic API request through MindCloud needs two things: a MindCloud API Key and a connectionId for your Freshsales Classic account. This page covers both, plus exactly how to send them, so you do not need to visit any other page to get authenticated.

Steps to authenticate

Create a MindCloud account at app.mindcloud.co if you do not already have one.
Generate a MindCloud API Key in API Keys. This is the Bearer token you send on every request. Keep it on your server.
Create a Freshsales Classic connection in Connections. Freshsales Classic uses an API key. You generate the key in your Freshsales Classic account, then paste it in when you create the connection — MindCloud stores it securely and never returns it in a response.
Copy the connection’s connectionId — you will send it on every request alongside your MindCloud API Key.

How requests are authenticated

Authentication has two layers. Your MindCloud API Key authenticates the request to MindCloud, sent as a Bearer token in the Authorization header. The connectionId selects the connected Freshsales Classic account that should run the action. MindCloud stores and refreshes the Freshsales Classic credentials behind that connection, so you never send provider tokens with your requests.

Pass connectionId in the query string for GET and DELETE actions, and in the JSON body for POST, PUT, and PATCH actions.

For example, calling List Owners with an Freshsales Classic connection looks like this:

curl --request POST \
  --url "https://connect.mindcloud.co/v2/universal/apps/freshsalesClassic/actions/list-owners/run" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "arguments": {}
}'

The Authorization: Bearer <your MindCloud API Key> header authenticates you to MindCloud; the connectionId tells MindCloud which Freshsales Classic account to run the action against. Missing or invalid Authorization returns 401, and a missing or mismatched connectionId returns 400.

Connect your Freshsales Classic account

You need access to your Freshworks CRM account settings so you can copy your API key and bundle alias.

Open your Freshworks CRM profile settings
In Freshworks CRM, click your profile picture and choose Profile Settings.
Open the API Settings tab
Select the API Settings tab inside Profile Settings.
Copy your API key
Copy the value shown in the Your API key field.
Copy your bundle alias
Copy the bundle alias shown below your API key. It looks like yourcompany.myfreshworks.com/crm/sales.
Paste both values into MindCloud
In the MindCloud connection form, paste the API key into the API Key field and the bundle alias into the Bundle Alias field.

Keep your key safe

Keep your MindCloud API Key on your server; do not ship it in browser code, mobile apps, public repositories, or logs. Anyone with the key can call the Universal API as your MindCloud account, across every connection you have created.