List Tickets

Retrieves tickets from HelpDesk.

GET

Query

Arguments

string

Full-text search query for matching tickets.

string

Ticket folder to list from, such as tickets or archive.

string

Field used to sort the ticket list.

string

Sort direction for the ticket list.

string

Cursor timestamp from the last ticket on the current page.

string

Cursor ticket ID from the last ticket on the current page.

PaginationRequest a specific window of rows with limit and offset. Learn more

number

Maximum number of rows to return.

number

Number of rows to skip.

SortingChoose the order of returned rows when this action supports sorting. Learn more

string

Comma-separated sort fields; prefix with - for descending.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/helpDesk/latest/actions/list-tickets" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --get \
  --data-urlencode 'connectionId=$CONNECTION_ID'

{
  "success": true,
  "data": [
    {
      "assignment": {
        "team": {
          "ID": "string",
          "name": "Ava Chen"
        }
      },
      "cc": [
        {}
      ],
      "childTickets": [
        {}
      ],
      "createdAt": "2026-05-07T12:00:00.000Z",
      "createdBy": "string",
      "createdByType": "string",
      "detectedLanguage": "string",
      "events": [
        {}
      ],
      "followers": [
        "string"
      ],
      "ID": "string",
      "integrations": {},
      "lastMessageAt": "2026-05-07T12:00:00.000Z",
      "licenseID": 1,
      "priority": 1,
      "ratingRequestSent": true,
      "requester": {
        "email": "[email protected]",
        "name": "Ava Chen"
      },
      "shortID": "string",
      "source": {
        "detailedSource": "string",
        "type": "string"
      },
      "spam": {
        "status": true
      },
      "status": "string",
      "subject": "string",
      "tagIDs": [
        "string"
      ],
      "teamIDs": [
        "string"
      ],
      "updatedAt": "2026-05-07T12:00:00.000Z",
      "updatedBy": "string"
    }
  ],
  "meta": {}
}

Every app you connect,one REST pattern

Call any app with one REST pattern. MindCloud handles each provider's auth, request shape, and responses for you.

Learn what the Universal API is

One REST patternUse the same request structure across apps like Slack, HubSpot, Salesforce, and thousands more.

Managed connectionsSend a MindCloud connection ID instead of handling provider tokens, refresh logic, and credential storage yourself.

Action-level docsEach action page shows the exact endpoint, required arguments, optional controls, and response behavior for that app version.