Convert Conversation To Ticket

PUT

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

stringrequired

Intercom conversation identifier

stringrequired

Intercom ticket type identifier

object

string

Default converted ticket title

string

Default converted ticket description

Try this request

Request

curl --request PUT \
  --url "https://connect.mindcloud.co/v1/universal/intercom/latest/actions/convert-conversation-to-ticket" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "conversationId": "",
  "ticket_type_id": ""
}'

{
  "success": true,
  "data": [
    {
      "adminAssigneeId": "string",
      "category": "string",
      "channel": "string",
      "contacts": {
        "contacts": [
          {}
        ],
        "contacts[]": {
          "externalId": "string",
          "id": "string",
          "type": "string"
        },
        "type": "string"
      },
      "createdAt": 1,
      "id": "string",
      "isShared": true,
      "linkedObjects": {
        "data": [
          "string"
        ],
        "hasMore": true,
        "totalCount": 1,
        "type": "string"
      },
      "open": true,
      "teamAssigneeId": "string",
      "ticketAttributes": {
        "defaultDescription": "string",
        "defaultTitle": "string",
        "platforms": "string",
        "rootCause": "string"
      },
      "ticketId": "string",
      "ticketParts": {
        "ticketParts": [
          {}
        ],
        "ticketParts[]": {
          "attachments": [
            "string"
          ],
          "author": {
            "email": "[email protected]",
            "id": "string",
            "name": "Ava Chen",
            "type": "string"
          },
          "createdAt": 1,
          "id": "string",
          "partType": "string",
          "redacted": true,
          "type": "string",
          "updatedAt": 1,
          "updatedAttributeData": {
            "attribute": {
              "id": "string",
              "label": "string",
              "type": "string"
            },
            "value": {
              "id": "string",
              "label": "string",
              "previous": "string",
              "type": "string"
            }
          }
        },
        "totalCount": 1,
        "type": "string"
      },
      "ticketState": {
        "category": "string",
        "externalLabel": "string",
        "id": "string",
        "internalLabel": "string",
        "type": "string"
      },
      "ticketType": {
        "archived": true,
        "category": "string",
        "createdAt": 1,
        "description": "string",
        "icon": "string",
        "id": "string",
        "isInternal": true,
        "name": "Ava Chen",
        "ticketTypeAttributes": {
          "data": [
            {}
          ],
          "data[]": {
            "archived": true,
            "createdAt": 1,
            "dataType": "string",
            "default": true,
            "description": "string",
            "id": "string",
            "inputOptions": {
              "multiline": true
            },
            "name": "Ava Chen",
            "order": 1,
            "requiredToCreate": true,
            "requiredToCreateForContacts": true,
            "ticketTypeId": 1,
            "type": "string",
            "updatedAt": 1,
            "visibleOnCreate": true,
            "visibleToContacts": true,
            "workspaceId": "string"
          },
          "type": "string"
        },
        "type": "string",
        "updatedAt": 1,
        "workspaceId": "string"
      },
      "type": "string",
      "updatedAt": 1
    }
  ],
  "meta": {}
}

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