Create Ticket

POST

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

stringrequired

Intercom ticket type identifier

stringrequired

Contact ID to associate with the ticket

array

object

string

Default ticket title

string

Default ticket description

Try this request

Request

curl --request POST \
  --url "https://connect.mindcloud.co/v1/universal/intercom/latest/actions/create-ticket" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "ticket_type_id": "",
  "contacts[].id": ""
}'

{
  "success": true,
  "data": [
    {
      "adminAssigneeId": "string",
      "category": "string",
      "channel": "string",
      "companyId": "string",
      "contacts": {
        "contacts": [
          {}
        ],
        "contacts[]": {
          "externalId": "string",
          "id": "string",
          "type": "string"
        },
        "type": "string"
      },
      "createdAt": 1,
      "id": "string",
      "isShared": true,
      "linkedObjects": {
        "data": [
          "string"
        ],
        "hasMore": true,
        "totalCount": 1,
        "type": "string"
      },
      "open": true,
      "teamAssigneeId": "string",
      "ticketAttributes": {
        "defaultDescription": "string",
        "defaultTitle": "string",
        "platforms": "string",
        "rootCause": "string"
      },
      "ticketId": "string",
      "ticketParts": {
        "ticketParts": [
          {}
        ],
        "ticketParts[]": {
          "attachments": [
            "string"
          ],
          "author": {
            "email": "[email protected]",
            "id": "string",
            "name": "Ava Chen",
            "type": "string"
          },
          "createdAt": 1,
          "id": "string",
          "partType": "string",
          "redacted": true,
          "type": "string",
          "updatedAt": 1
        },
        "totalCount": 1,
        "type": "string"
      },
      "ticketState": {
        "category": "string",
        "externalLabel": "string",
        "id": "string",
        "internalLabel": "string",
        "type": "string"
      },
      "ticketType": {
        "archived": true,
        "category": "string",
        "createdAt": 1,
        "description": "string",
        "icon": "string",
        "id": "string",
        "isInternal": true,
        "name": "Ava Chen",
        "ticketTypeAttributes": {
          "data": [
            {}
          ],
          "data[]": {
            "archived": true,
            "createdAt": 1,
            "dataType": "string",
            "default": true,
            "description": "string",
            "id": "string",
            "inputOptions": {
              "multiline": true
            },
            "name": "Ava Chen",
            "order": 1,
            "requiredToCreate": true,
            "requiredToCreateForContacts": true,
            "ticketTypeId": 1,
            "type": "string",
            "updatedAt": 1,
            "visibleOnCreate": true,
            "visibleToContacts": true,
            "workspaceId": "string"
          },
          "type": "string"
        },
        "type": "string",
        "updatedAt": 1,
        "workspaceId": "string"
      },
      "type": "string",
      "updatedAt": 1
    }
  ],
  "meta": {}
}

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