Manage Conversation Part

PUT

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

stringrequired

Intercom conversation identifier

stringrequired

Conversation action type (comment/open/close/snoozed)

stringrequired

Admin performing the conversation action

string

Optional message for the action

Try this request

Request

curl --request PUT \
  --url "https://connect.mindcloud.co/v1/universal/intercom/latest/actions/manage-conversation" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "conversationId": "",
  "message_type": "",
  "admin_id": ""
}'

{
  "success": true,
  "data": [
    {
      "adminAssigneeId": "string",
      "aiAgent": "string",
      "aiAgentParticipated": true,
      "company": {
        "appId": "string",
        "companyId": "string",
        "createdAt": 1,
        "customAttributes": {},
        "id": "string",
        "monthlySpend": 1,
        "name": "Ava Chen",
        "sessionCount": 1,
        "tagIds": [
          "string"
        ],
        "type": "string",
        "updatedAt": 1,
        "userCount": 1
      },
      "contacts": {
        "contacts": [
          {}
        ],
        "contacts[]": {
          "externalId": "string",
          "id": "string",
          "type": "string"
        },
        "type": "string"
      },
      "conversationParts": {
        "conversationParts": [
          {}
        ],
        "conversationParts[]": {
          "appPackageCode": "string",
          "assignedTo": "string",
          "attachments": [
            "string"
          ],
          "author": {
            "email": "[email protected]",
            "fromAiAgent": true,
            "id": "string",
            "isAiAnswer": true,
            "name": "Ava Chen",
            "type": "string"
          },
          "body": "string",
          "createdAt": 1,
          "emailMessageMetadata": "[email protected]",
          "eventDetails": {},
          "externalId": "string",
          "id": "string",
          "metadata": {},
          "notifiedAt": 1,
          "partType": "string",
          "redacted": true,
          "state": "string",
          "tags": [
            "string"
          ],
          "type": "string",
          "updatedAt": 1
        },
        "totalCount": 1,
        "type": "string"
      },
      "conversationRating": "string",
      "createdAt": 1,
      "customAttributes": {
        "aITitle": "string",
        "autoTranslated": true,
        "copilotUsed": true,
        "createdByAppPackageCode": "string",
        "finAIAgentImageUsedInReply": true,
        "finAIAgentPreview": true,
        "hasAttachments": true,
        "importedViaStandalone": true,
        "language": "string"
      },
      "firstContactReply": {
        "createdAt": 1,
        "type": "string",
        "url": "https://example.com"
      },
      "id": "string",
      "linkedObjects": {
        "data": [
          "string"
        ],
        "hasMore": true,
        "totalCount": 1,
        "type": "string"
      },
      "open": true,
      "priority": "string",
      "read": true,
      "slaApplied": "string",
      "snoozedUntil": "string",
      "source": {
        "attachments": [
          "string"
        ],
        "author": {
          "email": "[email protected]",
          "id": "string",
          "name": "Ava Chen",
          "type": "string"
        },
        "body": "string",
        "deliveredAs": "string",
        "id": "string",
        "recipients": "string",
        "redacted": true,
        "subject": "string",
        "type": "string",
        "url": "https://example.com"
      },
      "state": "string",
      "statistics": {
        "assignedTeamFirstResponseTime": [
          "string"
        ],
        "assignedTeamFirstResponseTimeInOfficeHours": [
          "string"
        ],
        "countAssignments": 1,
        "countConversationParts": 1,
        "countReopens": 1,
        "firstAdminReplyAt": "string",
        "firstAssignmentAt": "string",
        "firstCloseAt": "string",
        "firstContactReplyAt": 1,
        "handlingTime": "string",
        "lastAdminReplyAt": "string",
        "lastAssignmentAdminReplyAt": "string",
        "lastAssignmentAt": "string",
        "lastCloseAt": "string",
        "lastClosedById": "string",
        "lastContactReplyAt": 1,
        "medianTimeToReply": "string",
        "timeToAdminReply": "string",
        "timeToAssignment": "string",
        "timeToFirstClose": "string",
        "timeToLastClose": "string",
        "type": "string"
      },
      "tags": {
        "tags": [
          "string"
        ],
        "type": "string"
      },
      "teamAssigneeId": "string",
      "teammates": {
        "admins": [
          "string"
        ],
        "type": "string"
      },
      "ticket": "string",
      "title": "string",
      "topics": {
        "topics": [
          "string"
        ],
        "totalCount": 1,
        "type": "string"
      },
      "type": "string",
      "updatedAt": 1,
      "waitingSince": 1
    }
  ],
  "meta": {}
}

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