Update Ticket

PUT

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

stringrequired

Intercom ticket identifier

string

The ID of the ticket state associated with the ticket type

string

The ID of the company associated with the ticket

boolean

Whether the ticket is open

boolean

Whether the ticket is visible to users

number

Unix timestamp for when the ticket should reopen

number

The ID of the admin performing the ticket update

string

The ID of the admin or team assigned to the ticket

Try this request

Request

curl --request PUT \
  --url "https://connect.mindcloud.co/v1/universal/intercom/latest/actions/update-ticket" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "ticketId": ""
}'

{
  "success": true,
  "data": [
    {
      "adminAssigneeId": "string",
      "category": "string",
      "channel": "string",
      "contacts": {
        "contacts": [
          {}
        ],
        "contacts[]": {
          "externalId": "string",
          "id": "string",
          "type": "string"
        },
        "type": "string"
      },
      "createdAt": 1,
      "id": "string",
      "isShared": true,
      "linkedObjects": {
        "data": [
          "string"
        ],
        "hasMore": true,
        "totalCount": 1,
        "type": "string"
      },
      "open": true,
      "teamAssigneeId": "string",
      "ticketAttributes": {
        "defaultDescription": "string",
        "defaultTitle": "string",
        "platforms": "string",
        "rootCause": "string"
      },
      "ticketId": "string",
      "ticketParts": {
        "ticketParts": [
          {}
        ],
        "ticketParts[]": {
          "attachments": [
            "string"
          ],
          "author": {
            "email": "[email protected]",
            "id": "string",
            "name": "Ava Chen",
            "type": "string"
          },
          "createdAt": 1,
          "id": "string",
          "partType": "string",
          "previousTicketState": "string",
          "redacted": true,
          "ticketState": "string",
          "type": "string",
          "updatedAt": 1
        },
        "totalCount": 1,
        "type": "string"
      },
      "ticketState": {
        "category": "string",
        "externalLabel": "string",
        "id": "string",
        "internalLabel": "string",
        "type": "string"
      },
      "ticketType": {
        "archived": true,
        "category": "string",
        "createdAt": 1,
        "description": "string",
        "icon": "string",
        "id": "string",
        "isInternal": true,
        "name": "Ava Chen",
        "ticketTypeAttributes": {
          "data": [
            {}
          ],
          "data[]": {
            "archived": true,
            "createdAt": 1,
            "dataType": "string",
            "default": true,
            "description": "string",
            "id": "string",
            "inputOptions": {
              "multiline": true
            },
            "name": "Ava Chen",
            "order": 1,
            "requiredToCreate": true,
            "requiredToCreateForContacts": true,
            "ticketTypeId": 1,
            "type": "string",
            "updatedAt": 1,
            "visibleOnCreate": true,
            "visibleToContacts": true,
            "workspaceId": "string"
          },
          "type": "string"
        },
        "type": "string",
        "updatedAt": 1,
        "workspaceId": "string"
      },
      "type": "string",
      "updatedAt": 1
    }
  ],
  "meta": {}
}

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