Create Ticket

Creates a new ticket in SupportBee.

POST

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

stringrequired

Ticket subject line.

string

Requester display name.

stringrequired

Requester email address.

boolean

Whether to notify the requester on create.

stringrequired

Plain-text ticket body.

Try this request

Request

curl --request POST \
  --url "https://connect.mindcloud.co/v1/universal/supportBee/latest/actions/create-ticket" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "ticket.subject": "",
  "ticket.requesterEmail": "",
  "ticket.content.text": ""
}'

{
  "success": true,
  "data": [
    {
      "ticket": {
        "agentRepliesCount": 1,
        "archived": true,
        "attachmentsCount": 1,
        "bcc[]": [
          "string"
        ],
        "cc[]": [
          "string"
        ],
        "commentsCount": 1,
        "content": {
          "attachments[]": [
            "string"
          ],
          "html": "string",
          "text": "string",
          "truncated": true
        },
        "createdAt": "string",
        "currentTeamAssignee": {},
        "currentUserAssignee": {},
        "customerRating": {},
        "draft": true,
        "historicalImport": {},
        "id": 1,
        "labels[]": [
          "string"
        ],
        "lastActivityAt": "string",
        "lastReplyAt": "string",
        "notifyRequester": true,
        "private": true,
        "repliesCount": 1,
        "requester": {
          "agent": true,
          "canMembersAccessGroupTickets": {},
          "email": "[email protected]",
          "emailDomains[]": [
            "[email protected]"
          ],
          "firstName": "Ava",
          "id": 1,
          "lastName": "Chen",
          "membersCount": 1,
          "name": "Ava Chen",
          "picture": {
            "thumb128": "string",
            "thumb20": "string",
            "thumb24": "string",
            "thumb32": "string",
            "thumb48": "string",
            "thumb64": "string"
          },
          "role": "string",
          "twoFactorAuthenticationEnabled": true,
          "type": "string"
        },
        "snoozed": true,
        "snoozedUntil": {},
        "source": {
          "web": "string"
        },
        "spam": true,
        "subject": "string",
        "submitter": {
          "agent": true,
          "canMembersAccessGroupTickets": {},
          "email": "[email protected]",
          "emailDomains[]": [
            "[email protected]"
          ],
          "firstName": "Ava",
          "id": 1,
          "lastName": "Chen",
          "membersCount": 1,
          "name": "Ava Chen",
          "picture": {
            "thumb128": "string",
            "thumb20": "string",
            "thumb24": "string",
            "thumb32": "string",
            "thumb48": "string",
            "thumb64": "string"
          },
          "role": "string",
          "twoFactorAuthenticationEnabled": true,
          "type": "string"
        },
        "summary": "string",
        "trash": true,
        "unanswered": true
      }
    }
  ],
  "meta": {}
}

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