List Tickets

Retrieves tickets from SupportBee.

GET

Query

Arguments

string

If true, retrieves archived tickets only. If false, archived tickets are excluded. If any, archived tickets are included.

boolean

If true, retrieves tickets marked as spam.

boolean

If true, retrieves tickets that are trashed.

boolean

Filter to tickets with replies or without replies.

number

Retrieve tickets with a specific number of replies. Cannot be used with replies=false.

string

Use me, any, none, or a SupportBee agent ID.

string

Use mine, none, or a SupportBee team ID.

string

Retrieve only tickets with the specified label name.

date

Retrieve tickets whose last activity is after the provided date, date-time, or timestamp.

date

Retrieve tickets whose last activity is before the provided date, date-time, or timestamp.

string

Sort tickets by last_activity or creation_time.

string

Comma-separated requester email addresses.

boolean

Return only the total number of matching tickets.

PaginationRequest a specific window of rows with limit and offset. Learn more

number

Maximum number of rows to return.

number

Number of rows to skip.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

curl --request GET \ --url "https://connect.mindcloud.co/v1/universal/supportBee/latest/actions/list-tickets" \ --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \ --get \ --data-urlencode 'connectionId=$CONNECTION_ID'

{ "success": true, "data": [ { "currentPage": 1, "perPage": 1, "tickets[]": { "agentRepliesCount": 1, "archived": true, "attachmentsCount": 1, "bcc[]": [ "string" ], "cc[]": [ "string" ], "commentsCount": 1, "content": { "attachments[]": [ "string" ], "html": "string", "text": "string", "truncated": true }, "createdAt": "string", "currentTeamAssignee": {}, "currentUserAssignee": {}, "customerRating": {}, "draft": true, "historicalImport": {}, "id": 1, "labels[]": [ "string" ], "lastActivityAt": "string", "lastReplyAt": "string", "notifyRequester": true, "private": true, "repliesCount": 1, "requester": { "agent": true, "canMembersAccessGroupTickets": {}, "email": "[email protected]", "emailDomains[]": [ "[email protected]" ], "firstName": "Ava", "id": 1, "lastName": {}, "membersCount": 1, "name": "Ava Chen", "picture": { "thumb128": "string", "thumb20": "string", "thumb24": "string", "thumb32": "string", "thumb48": "string", "thumb64": "string" }, "role": "string", "twoFactorAuthenticationEnabled": true, "type": "string" }, "snoozed": true, "snoozedUntil": {}, "source": { "web": "string" }, "spam": true, "subject": "string", "submitter": { "agent": true, "canMembersAccessGroupTickets": {}, "email": "[email protected]", "emailDomains[]": [ "[email protected]" ], "firstName": "Ava", "id": 1, "lastName": {}, "membersCount": 1, "name": "Ava Chen", "picture": { "thumb128": "string", "thumb20": "string", "thumb24": "string", "thumb32": "string", "thumb48": "string", "thumb64": "string" }, "role": "string", "twoFactorAuthenticationEnabled": true, "type": "string" }, "summary": "string", "trash": true, "unanswered": true }, "total": 1, "totalPages": 1 } ], "meta": {} }

Query

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