Ask Lyro [Plus plan]

Asks Lyro to answer a ticket in Tidio.

POST

Query

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Body

Arguments

stringrequired

Tidio ticket identifier to answer with Lyro.

stringrequired

Ticket subject shown to Lyro.

stringrequired

Email address of the contact tied to the ticket.

stringrequired

Display name of the contact tied to the ticket.

stringrequired

Recipient email where the Lyro answer will be sent.

objectrequired

Conversation messages used as Lyro context.

daterequired

Message creation timestamp in ISO 8601 format.

stringrequired

Unique ULID of the conversation message.

stringrequired

Message author type. Tidio currently accepts contact only.

stringrequired

Message visibility type. Tidio currently accepts public only.

string

Optional attachment URLs for the message.

stringrequired

Body text of the conversation message.

Try this request

Request

curl --request POST \
  --url "https://connect.mindcloud.co/v1/universal/tidio/latest/actions/ask-lyro-plus-plan" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "ticketId": "",
  "subject": "",
  "contactEmail": "",
  "contactName": "",
  "recipientEmail": "",
  "messages": "",
  "messages[].createdAt": "",
  "messages[].messageId": "",
  "messages[].authorType": "",
  "messages[].messageType": "",
  "messages[].messageContent": ""
}'

{
  "success": true,
  "data": [
    {
      "messageContent": "string"
    }
  ],
  "meta": {}
}

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