Userback API Documentation

This is the complete API documentation for connecting to the Userback API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet Userback: Userback is a product feedback and bug reporting platform for collecting, managing, and acting on customer feedback. Keep reading to get started.

Quickstart

Before you run your first Userback request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one Userback connection — create or choose one in Connections. Note its connectionId.

Every Userback action uses the same URL pattern:

https://connect.mindcloud.co/v1/universal/userback/latest/actions/{actionSlug}

You need a MindCloud API Key and a Userback connection. Then call an action such as Get Feedback:

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/userback/latest/actions/get-feedback" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --get \
  --data-urlencode "connectionId=$CONNECTION_ID"

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authentication

Authentication has two layers. Your MindCloud API Key authenticates the request to MindCloud, sent as a Bearer token in the Authorization header. The connectionId selects the connected Userback account that should run the action. MindCloud stores and refreshes the Userback credentials behind that connection, so you never send provider tokens with your requests.

Pass connectionId in the query string for GET and DELETE actions, and in the JSON body for POST, PUT, and PATCH actions. Keep your MindCloud API Key on your server; do not ship it in browser code, mobile apps, public repositories, or logs.

Userback actions

All 23 published actions for this Userback version. Each page documents the endpoint, arguments, and response controls.

• POSTCreate Feedback
• POSTCreate Feedback Comment
• POSTCreate Feedback Screenshot
• POSTCreate Workflow
• DELETEDelete Feedback
• DELETEDelete Feedback Comment
• DELETEDelete Workflow
• GETGet Feedback
• GETGet Feedback Comment
• GETGet Member
• GETGet Project
• GETGet Session Recording
• GETList Feedback Comments
• GETList Feedbacks
• GETList Members
• GETList Projects
• GETList Session Recordings
• GETList Workflows
• PUTUpdate Feedback
• PUTUpdate Feedback Comment
• PUTUpdate Member
• PUTUpdate Project
• PUTUpdate Workflow

Related apps

More Support apps on the Universal API, behind the same REST shape. Or browse all apps.

TrelloClickUpZendeskQuoIntercomEventbriteTickTickLinear