Zendesk API Documentation

This is the complete API documentation for connecting to the Zendesk API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet Zendesk: Manage tickets, answer customers, build help centers, and track service. Keep reading to get started.

Quickstart

Before you run your first Zendesk request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one Zendesk connection — create or choose one in Connections. Note its connectionId.

Every Zendesk action uses the same URL pattern:

https://connect.mindcloud.co/v1/universal/zendesk/latest/actions/{actionSlug}

You need a MindCloud API Key and a Zendesk connection. Then call an action such as List Users:

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/zendesk/latest/actions/list-users" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --get \
  --data-urlencode "connectionId=$CONNECTION_ID"

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authenticate with a MindCloud API Key plus a connectionId for your Zendesk account. See Zendesk API Authentication for the full flow and how to get your connection credentials.

Zendesk actions

All 30 published actions for this Zendesk version. Each page documents the endpoint, arguments, and response controls.

• POSTCreate Group Membership
• POSTCreate Organization
• POSTCreate Organization Membership
• POSTCreate Ticket
• POSTCreate User
• DELETEDelete Organization
• DELETEDelete Ticket
• DELETEDelete User
• GETExecute View
• GETGet Current User
• GETGet Group
• GETGet Organization
• GETGet Ticket
• GETGet User
• GETList Group Memberships
• GETList Groups
• GETList Organization Memberships
• GETList Organizations
• GETList Ticket Audits
• GETList Ticket Comments
• GETList Ticket Fields
• GETList Ticket Forms
• GETList Tickets
• GETList Users
• GETList Views
• GETSearch
• GETSearch Users
• PUTUpdate Organization
• PUTUpdate Ticket
• PUTUpdate User

Related apps

More Support apps on the Universal API, behind the same REST shape. Or browse all apps.

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