Update Ticket

POST

Body

Arguments

stringrequired

The Wrangle ticket ID.

string

The ticket description.

string

The updated ticket name.

string

Updated ticket priority.

string

Updated ticket status.

array of string

Updated ticket tags.

Uncommon arguments

string

The Slack user ID of the ticket assignee. Use null to unassign.

string

The customer satisfaction score for the ticket.

array of object

Follower objects to add to the ticket.

array of object

Updated form field values for the ticket.

string

Move the ticket to a new inbox.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request POST \
  --url "https://connect.mindcloud.co/v2/universal/apps/wrangle/actions/update-ticket/run" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --header "Content-Type: application/json" \
  --data '{
  "arguments": {
    "ticketId": ""
  }
}'

{
  "success": true,
  "data": [
    {
      "success": true,
      "ticket": {
        "assigneeId": {},
        "createdAt": "string",
        "creatorId": "string",
        "csatReason": {},
        "csatScore": {},
        "description": "string",
        "id": "string",
        "inboxId": "string",
        "name": "Ava Chen",
        "priority": "string",
        "requesterId": "string",
        "slackMessageChannel": "string",
        "slackMessageTs": "string",
        "slackOriginalMessage": {},
        "slackParentMessageTs": "string",
        "slackPermalinkUrl": "https://example.com",
        "status": "string",
        "updatedAt": "string",
        "workspaceId": "string",
        "workspaceTicketNumber": 1
      }
    }
  ],
  "meta": {}
}

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