CallTrackingMetrics API Documentation

This is the complete API documentation for connecting to the CallTrackingMetrics API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet CallTrackingMetrics: Track calls, manage routing, and analyze customer conversations. Keep reading to get started.

Quickstart

Before you run your first CallTrackingMetrics request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one CallTrackingMetrics connection — create or choose one in Connections. Note its connectionId.

Every CallTrackingMetrics action uses the same URL pattern:

POST https://connect.mindcloud.co/v2/universal/apps/callTrackingMetrics/actions/{actionSlug}/run

You need a MindCloud API Key and a CallTrackingMetrics connection. Then call an action such as List Active Account IDs And Names:

curl --request POST \
  --url "https://connect.mindcloud.co/v2/universal/apps/callTrackingMetrics/actions/list-active-account-ids-and-names/run" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "arguments": {}
}'

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authenticate with a MindCloud API Key plus a connectionId for your CallTrackingMetrics account. See CallTrackingMetrics API Authentication for the full flow and how to get your connection credentials.

CallTrackingMetrics actions

All 23 published actions for this CallTrackingMetrics version. Each page documents the endpoint, arguments, and response controls.

• POSTCreate Tracking Source
• POSTCreate Webhook
• DELETEDelete Tracking Source
• DELETEDelete Webhook
• GETGet Agency Information
• GETGet Agent Events
• GETGet Call Setting Details
• GETGet Tracking Source Details
• GETGet User Details
• GETGet Webhook Details
• GETList Accounts
• GETList Active Account IDs And Names
• GETList Activities
• GETList Call Setting Number Assignments
• GETList Call Settings
• GETList Tracking Sources
• GETList Users
• GETList Webhooks
• GETLookup Objects
• PUTSet Default Call Setting
• PUTUpdate Call Setting
• PUTUpdate Tracking Source
• PUTUpdate Webhook

Related apps

More Marketing apps on the Universal API, behind the same REST shape. Or browse all apps.

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