Get Agent Events

Retrieves agent event records from CallTrackingMetrics.

GET

Query

Arguments

stringrequired

The internal CTM user ID for the agent whose events should be returned.

numberrequired

Start of the event window in epoch seconds.

numberrequired

End of the event window in epoch seconds.

PaginationRequest a specific window of rows with limit and offset. Learn more

number

Maximum number of rows to return.

number

Number of rows to skip.

Field selectionChoose which fields should be included in the response. Learn more

string

Comma-separated response fields to include.

Try this request

Request

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/callTrackingMetrics/latest/actions/get-agent-events" \
  --header "Authorization: Bearer $MINDCLOUD_API_TOKEN" \
  --get \
  --data-urlencode 'connectionId=$CONNECTION_ID' \
  --data-urlencode 'userId=' \
  --data-urlencode 'startTime=undefined' \
  --data-urlencode 'endTime=undefined'

{
  "success": true,
  "data": [
    {
      "events[]": [
        "string"
      ],
      "query": {
        "afterTime": "2026-05-07T12:00:00.000Z",
        "beforeTime": "2026-05-07T12:00:00.000Z"
      }
    }
  ],
  "meta": {}
}

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