Comm100 API Documentation

This is the complete API documentation for connecting to the Comm100 API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet Comm100: Comm100 is an AI-powered omnichannel customer service platform for live chat, ticketing, messaging, knowledge base, voice, and customer support operations. Keep reading to get started.

Quickstart

Before you run your first Comm100 request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one Comm100 connection — create or choose one in Connections. Note its connectionId.

Every Comm100 action uses the same URL pattern:

POST https://connect.mindcloud.co/v2/universal/apps/comm100/actions/{actionSlug}/run

You need a MindCloud API Key and a Comm100 connection. Then call an action such as List Agent Statuses:

curl --request POST \
  --url "https://connect.mindcloud.co/v2/universal/apps/comm100/actions/list-agent-statuses/run" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "arguments": {}
}'

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authenticate with a MindCloud API Key plus a connectionId for your Comm100 account. See Comm100 API Authentication for the full flow and how to get your connection credentials.

Comm100 actions

All 20 published actions for this Comm100 version. Each page documents the endpoint, arguments, and response controls.

• GETGet Campaign
• GETGet Campaign Chat Button
• GETGet Campaign Installation
• GETGet Campaign Manual Invitation
• GETGet Campaign Pre-Chat
• GETGet Global Agent
• GETGet Permission
• GETGet Private Canned Message Category
• GETGet Public Canned Message Category
• GETGet Role
• GETGet Role Permissions
• GETGet Site Profile
• GETList Agent Statuses
• GETList Campaigns
• GETList Global Agents
• GETList Permissions
• GETList Private Canned Message Categories
• GETList Public Canned Message Categories
• GETList Roles
• GETSearch Chats

Related apps

More Support apps on the Universal API, behind the same REST shape. Or browse all apps.

TrelloClickUpZendeskQuoIntercomEventbriteTickTickLinear