Comm100 API Documentation

This is the complete API documentation for connecting to the Comm100 API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet Comm100: Comm100 is an AI-powered omnichannel customer service platform for live chat, ticketing, messaging, knowledge base, voice, and customer support operations. Keep reading to get started.

Quickstart

Before you run your first Comm100 request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one Comm100 connection — create or choose one in Connections. Note its connectionId.

Every Comm100 action uses the same URL pattern:

https://connect.mindcloud.co/v1/universal/comm100/latest/actions/{actionSlug}

You need a MindCloud API Key and a Comm100 connection. Then call an action such as Get Campaign:

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/comm100/latest/actions/get-campaign" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --get \
  --data-urlencode "connectionId=$CONNECTION_ID"

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authentication

Authentication has two layers. Your MindCloud API Key authenticates the request to MindCloud, sent as a Bearer token in the Authorization header. The connectionId selects the connected Comm100 account that should run the action. MindCloud stores and refreshes the Comm100 credentials behind that connection, so you never send provider tokens with your requests.

Pass connectionId in the query string for GET and DELETE actions, and in the JSON body for POST, PUT, and PATCH actions. Keep your MindCloud API Key on your server; do not ship it in browser code, mobile apps, public repositories, or logs.

Comm100 actions

All 20 published actions for this Comm100 version. Each page documents the endpoint, arguments, and response controls.

• GETGet Campaign
• GETGet Campaign Chat Button
• GETGet Campaign Installation
• GETGet Campaign Manual Invitation
• GETGet Campaign Pre-Chat
• GETGet Global Agent
• GETGet Permission
• GETGet Private Canned Message Category
• GETGet Public Canned Message Category
• GETGet Role
• GETGet Role Permissions
• GETGet Site Profile
• GETList Agent Statuses
• GETList Campaigns
• GETList Global Agents
• GETList Permissions
• GETList Private Canned Message Categories
• GETList Public Canned Message Categories
• GETList Roles
• GETSearch Chats

Related apps

More Support apps on the Universal API, behind the same REST shape. Or browse all apps.

TrelloClickUpZendeskQuoIntercomEventbriteTickTickLinear