Jitbit Helpdesk API Authentication

How to authenticate Jitbit Helpdesk API requests: one Bearer API key plus a connectionId. MindCloud stores your API key securely — set it once, never resend it.

Every Jitbit Helpdesk API request through MindCloud needs two things: a MindCloud API Key and a connectionId for your Jitbit Helpdesk account. This page covers both, plus exactly how to send them, so you do not need to visit any other page to get authenticated.

Steps to authenticate

Create a MindCloud account at app.mindcloud.co if you do not already have one.
Generate a MindCloud API Key in API Keys. This is the Bearer token you send on every request. Keep it on your server.
Create a Jitbit Helpdesk connection in Connections. Jitbit Helpdesk uses an API key. You generate the key in your Jitbit Helpdesk account, then paste it in when you create the connection — MindCloud stores it securely and never returns it in a response.
Copy the connection’s connectionId — you will send it on every request alongside your MindCloud API Key.

How requests are authenticated

Authentication has two layers. Your MindCloud API Key authenticates the request to MindCloud, sent as a Bearer token in the Authorization header. The connectionId selects the connected Jitbit Helpdesk account that should run the action. MindCloud stores and refreshes the Jitbit Helpdesk credentials behind that connection, so you never send provider tokens with your requests.

Pass connectionId in the query string for GET and DELETE actions, and in the JSON body for POST, PUT, and PATCH actions.

For example, calling Get Attachment with an Jitbit Helpdesk connection looks like this:

curl --request POST \
  --url "https://connect.mindcloud.co/v2/universal/apps/jitbitHelpdesk/actions/get-attachment/run" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "arguments": {}
}'

The Authorization: Bearer <your MindCloud API Key> header authenticates you to MindCloud; the connectionId tells MindCloud which Jitbit Helpdesk account to run the action against. Missing or invalid Authorization returns 401, and a missing or mismatched connectionId returns 400.

Connect Jitbit Helpdesk with a bearer token

You need a Jitbit Helpdesk user token and the full base URL of your helpdesk.

Open your Jitbit Helpdesk tenant
Sign in to the Jitbit Helpdesk tenant you want to connect and note the full helpdesk URL, including /helpdesk when your tenant uses that path.
Open the token page
Visit the /User/Token page in that helpdesk and generate or copy the current user token.
Enter the connection values in MindCloud
Paste the helpdesk base URL into Helpdesk Base URL and paste the user token into the API key field.
Test the connection
Run the connection test action to confirm the token works for your tenant.

Keep your key safe

Keep your MindCloud API Key on your server; do not ship it in browser code, mobile apps, public repositories, or logs. Anyone with the key can call the Universal API as your MindCloud account, across every connection you have created.