Jitbit Helpdesk API Documentation

This is the complete API documentation for connecting to the Jitbit Helpdesk API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet Jitbit Helpdesk: Jitbit Helpdesk provides ticketing, user, company, knowledge base, automation rule, and asset management APIs for support operations. Keep reading to get started.

Quickstart

Before you run your first Jitbit Helpdesk request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one Jitbit Helpdesk connection — create or choose one in Connections. Note its connectionId.

Every Jitbit Helpdesk action uses the same URL pattern:

POST https://connect.mindcloud.co/v2/universal/apps/jitbitHelpdesk/actions/{actionSlug}/run

You need a MindCloud API Key and a Jitbit Helpdesk connection. Then call an action such as Get Attachment:

curl --request POST \
  --url "https://connect.mindcloud.co/v2/universal/apps/jitbitHelpdesk/actions/get-attachment/run" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "arguments": {}
}'

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authenticate with a MindCloud API Key plus a connectionId for your Jitbit Helpdesk account. See Jitbit Helpdesk API Authentication for the full flow and how to get your connection credentials.

Jitbit Helpdesk actions

All 20 published actions for this Jitbit Helpdesk version. Each page documents the endpoint, arguments, and response controls.

• GETGet Attachment
• GETGet Parent Ticket
• GETGet Stats
• GETGet Ticket
• GETGet Ticket Integration Data
• GETGet User
• GETList Attachments
• GETList Categories
• GETList Comment Templates
• GETList Comments
• GETList Custom Fields for Category
• GETList Linked Tickets
• GETList Priorities
• GETList Subscribers
• GETList Subtickets
• GETList Techs for Category
• GETList Ticket Custom Fields
• GETList Tickets
• GETList Time Spent Log
• GETSearch Tickets

Related apps

More Support apps on the Universal API, behind the same REST shape. Or browse all apps.

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