Atera API Documentation

This is the complete API documentation for connecting to the Atera API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet Atera: Monitor endpoints, manage tickets, customers, contacts, and alerts. Keep reading to get started.

Quickstart

Before you run your first Atera request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one Atera connection — create or choose one in Connections. Note its connectionId.

Every Atera action uses the same URL pattern:

https://connect.mindcloud.co/v1/universal/atera/latest/actions/{actionSlug}

You need a MindCloud API Key and a Atera connection. Then call an action such as Find agents:

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/atera/latest/actions/find-agents" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --get \
  --data-urlencode "connectionId=$CONNECTION_ID"

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authentication

Authentication has two layers. Your MindCloud API Key authenticates the request to MindCloud, sent as a Bearer token in the Authorization header. The connectionId selects the connected Atera account that should run the action. MindCloud stores and refreshes the Atera credentials behind that connection, so you never send provider tokens with your requests.

Pass connectionId in the query string for GET and DELETE actions, and in the JSON body for POST, PUT, and PATCH actions. Keep your MindCloud API Key on your server; do not ship it in browser code, mobile apps, public repositories, or logs.

Atera actions

All 24 published actions for this Atera version. Each page documents the endpoint, arguments, and response controls.

• POSTAdd ticket comment
• POSTCreate alert
• POSTCreate contact
• POSTCreate customer
• POSTCreate ticket
• GETFind agents
• GETFind agents for customer
• GETFind alerts
• GETFind contacts
• GETFind customers
• GETFind modified tickets
• GETFind ticket attachments
• GETFind ticket comments
• GETFind tickets
• GETGet account info
• GETGet agent
• GETGet alert
• GETGet contact
• GETGet customer
• GETGet ticket
• PUTResolve alert
• PUTUpdate contact
• PUTUpdate customer
• PUTUpdate ticket

Related apps

More Support apps on the Universal API, behind the same REST shape. Or browse all apps.

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