FuseDesk API Documentation

This is the complete API documentation for connecting to the FuseDesk API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet FuseDesk: Manage support cases, emails, contacts, chats, and departments. Keep reading to get started.

Quickstart

Before you run your first FuseDesk request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one FuseDesk connection — create or choose one in Connections. Note its connectionId.

Every FuseDesk action uses the same URL pattern:

https://connect.mindcloud.co/v1/universal/fuseDesk/latest/actions/{actionSlug}

You need a MindCloud API Key and a FuseDesk connection. Then call an action such as Get Case:

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/fuseDesk/latest/actions/get-case" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --get \
  --data-urlencode "connectionId=$CONNECTION_ID"

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authentication

Authentication has two layers. Your MindCloud API Key authenticates the request to MindCloud, sent as a Bearer token in the Authorization header. The connectionId selects the connected FuseDesk account that should run the action. MindCloud stores and refreshes the FuseDesk credentials behind that connection, so you never send provider tokens with your requests.

Pass connectionId in the query string for GET and DELETE actions, and in the JSON body for POST, PUT, and PATCH actions. Keep your MindCloud API Key on your server; do not ship it in browser code, mobile apps, public repositories, or logs.

FuseDesk actions

All 40 published actions for this FuseDesk version. Each page documents the endpoint, arguments, and response controls.

• POSTAdd Case Note
• PUTApply Case Tag
• DELETEArchive Department
• PUTBulk Update Cases
• PUTClose Chat
• POSTCreate Case
• POSTCreate Case Tag
• POSTCreate Contact
• POSTCreate Department
• POSTCreate Webhook
• DELETEDelete Case Tag
• DELETEDelete Webhook
• PUTDisable Case Feedback
• PUTEnable Case Feedback
• GETGet Case
• GETGet Case Feedback Data
• GETGet Chat
• GETGet Contact
• GETGet Department
• GETGet Email
• GETGet Rep
• GETList Active Departments
• GETList All Departments
• GETList Archived Departments
• GETList Case Tags
• GETList Chats
• GETList Reps
• GETList Webhooks
• PUTRemove Case Tag
• POSTReply to Case by Email
• PUTRequest Case Feedback Now
• PUTRestore Archived Department
• GETSearch Cases
• GETSearch Contacts
• GETSearch Emails
• PUTSnooze Case
• PUTUpdate Case
• PUTUpdate Chat
• PUTUpdate Contact
• PUTUpdate Department

Related apps

More Support apps on the Universal API, behind the same REST shape. Or browse all apps.

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