FuseDesk API Documentation

This is the complete API documentation for connecting to the FuseDesk API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet FuseDesk: Manage support cases, emails, contacts, chats, and departments. Keep reading to get started.

Quickstart

Before you run your first FuseDesk request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one FuseDesk connection — create or choose one in Connections. Note its connectionId.

Every FuseDesk action uses the same URL pattern:

POST https://connect.mindcloud.co/v2/universal/apps/fuseDesk/actions/{actionSlug}/run

You need a MindCloud API Key and a FuseDesk connection. Then call an action such as List Active Departments:

curl --request POST \
  --url "https://connect.mindcloud.co/v2/universal/apps/fuseDesk/actions/list-active-departments/run" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --header "Content-Type: application/json" \
  --data '{
  "connectionId": "$CONNECTION_ID",
  "arguments": {}
}'

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authenticate with a MindCloud API Key plus a connectionId for your FuseDesk account. See FuseDesk API Authentication for the full flow and how to get your connection credentials.

FuseDesk actions

All 40 published actions for this FuseDesk version. Each page documents the endpoint, arguments, and response controls.

• POSTAdd Case Note
• PUTApply Case Tag
• DELETEArchive Department
• PUTBulk Update Cases
• PUTClose Chat
• POSTCreate Case
• POSTCreate Case Tag
• POSTCreate Contact
• POSTCreate Department
• POSTCreate Webhook
• DELETEDelete Case Tag
• DELETEDelete Webhook
• PUTDisable Case Feedback
• PUTEnable Case Feedback
• GETGet Case
• GETGet Case Feedback Data
• GETGet Chat
• GETGet Contact
• GETGet Department
• GETGet Email
• GETGet Rep
• GETList Active Departments
• GETList All Departments
• GETList Archived Departments
• GETList Case Tags
• GETList Chats
• GETList Reps
• GETList Webhooks
• PUTRemove Case Tag
• POSTReply to Case by Email
• PUTRequest Case Feedback Now
• PUTRestore Archived Department
• GETSearch Cases
• GETSearch Contacts
• GETSearch Emails
• PUTSnooze Case
• PUTUpdate Case
• PUTUpdate Chat
• PUTUpdate Contact
• PUTUpdate Department

Related apps

More Support apps on the Universal API, behind the same REST shape. Or browse all apps.

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