Tidio API Documentation

This is the complete API documentation for connecting to the Tidio API using MindCloud's Universal API. If you are new to MindCloud, start with the Introduction to see how one API can sit in front of many different apps.

MindCloud is an integration company that offers one normalized API to access 3,100+ apps from a single place. It cleans up provider-specific quirks, keeps requests and responses consistent, and centralizes authentication so you do not need to manage separate flows for every app. Browse other apps.

Meet Tidio: Manage contacts, tickets, products, and Lyro support workflows. Keep reading to get started.

Quickstart

Before you run your first Tidio request, you need three things:

1. A MindCloud account — sign in or create an account at MindCloud.
2. A MindCloud API Key — create one in API Keys. Keep it on your server.
3. At least one Tidio connection — create or choose one in Connections. Note its connectionId.

Every Tidio action uses the same URL pattern:

https://connect.mindcloud.co/v1/universal/tidio/latest/actions/{actionSlug}

You need a MindCloud API Key and a Tidio connection. Then call an action such as Get Contact [Plus plan]:

curl --request GET \
  --url "https://connect.mindcloud.co/v1/universal/tidio/latest/actions/get-contact-plus-plan" \
  --header "Authorization: Bearer $MINDCLOUD_API_KEY" \
  --get \
  --data-urlencode "connectionId=$CONNECTION_ID"

Every response comes back in the same envelope, with your rows in a data array:

{
  "success": true,
  "data": [
    { "id": "1042", "name": "Ava" }
  ],
  "meta": {}
}

After your first request works, use Shape your requests to control arguments, pagination, filtering, fields, and errors.

Authentication

Authentication has two layers. Your MindCloud API Key authenticates the request to MindCloud, sent as a Bearer token in the Authorization header. The connectionId selects the connected Tidio account that should run the action. MindCloud stores and refreshes the Tidio credentials behind that connection, so you never send provider tokens with your requests.

Pass connectionId in the query string for GET and DELETE actions, and in the JSON body for POST, PUT, and PATCH actions. Keep your MindCloud API Key on your server; do not ship it in browser code, mobile apps, public repositories, or logs.

Tidio actions

All 25 published actions for this Tidio version. Each page documents the endpoint, arguments, and response controls.

• POSTAdd Website as Lyro Data Source [Plus plan]
• POSTAsk Lyro [Plus plan]
• POSTCreate Contact [Plus plan]
• POSTCreate Lyro QA Data Source [Plus plan]
• POSTCreate Multiple Contacts [Plus plan]
• POSTCreate Ticket (As Contact) [Plus plan]
• DELETEDelete Contact [Plus plan]
• DELETEDelete Product
• DELETEDelete Ticket [Plus plan]
• GETGet Contact [Plus plan]
• GETGet Contact Messages [Plus plan]
• GETGet Project Info [Plus plan]
• GETGet Ticket Details [Plus plan]
• GETGet Viewed Pages History [Plus plan]
• GETList Contact Properties [Plus plan]
• GETList Contacts [Plus plan]
• GETList Departments [Plus plan]
• GETList Operators [Plus plan]
• GETList Tickets [Plus plan]
• POSTReply to Ticket [Plus plan]
• PUTUpdate Contact Properties [Plus plan]
• PUTUpdate Multiple Contacts [Plus plan]
• PUTUpdate Ticket [Plus plan]
• PUTUpsert Lyro Data Source [Plus plan]
• PUTUpsert Products

Related apps

More Support apps on the Universal API, behind the same REST shape. Or browse all apps.

TrelloClickUpZendeskQuoIntercomEventbriteTickTickLinear