Automate tasks across LiveChat with ServiceTitan

MindCloud connects LiveChat and ServiceTitan so a workflow can turn work in one system into governed updates in the other.

It can use List Agents For Transfer, List Archives and Deactivate Chat from LiveChat, combine them with Add Customer Tag, List Payroll by Employee ID and List Payroll by Technician ID from ServiceTitan, and run the handoff inside Gravity.

Yes. MindCloud can read from LiveChat and ServiceTitan, then change records or send updates where each connector exposes write actions.

That supports workflows that start in either app, map the fields once, and keep both sides aligned through Gravity.

LiveChat exposes actions such as List Agents For Transfer, List Archives and Deactivate Chat.

MindCloud uses those operations to pick up the records, events, or API responses that belong in ServiceTitan, then maps only the fields your workflow needs.

ServiceTitan exposes actions such as Add Customer Tag, List Payroll by Employee ID and List Payroll by Technician ID.

Those actions can create the notification, record update, lookup, or handoff step that should happen after LiveChat data enters the workflow.

The mapping is explicit. MindCloud takes the fields your process needs from LiveChat, transforms them when formats differ, and sends the approved values into ServiceTitan.

Validation, defaults, and branching live in the workflow instead of being hidden in one-off scripts.

It can. A workflow can branch when required data is missing, route an approval before writing to the next app, or send a review step through ServiceTitan when its connector supports it.

Failed handoffs stay visible in Gravity for correction and replay.

MindCloud uses Gravity, our integration platform. Gravity provides the connector layer, authentication handling, field mapping, workflow steps, retries, and operational visibility needed to run a LiveChat and ServiceTitan integration without maintaining brittle custom glue code.

No. MindCloud can fully manage this for you using Gravity, our integration platform. Our team scopes, builds, tests, launches, and maintains your LiveChat and ServiceTitan integration end to end.

You bring the requirements and system access, and we handle the mapping, edge cases, and upkeep as those systems change.

Tell us which systems need to talk to LiveChat and ServiceTitan, and what should happen between them. Our team will map it out, build it, and run it for you.

Talk to us to get started.