Automate tasks across LiveChat with Simplicate

MindCloud connects LiveChat and Simplicate so a workflow can turn work in one system into governed updates in the other.

It can use List Agents For Transfer, List Archives and Deactivate Chat from LiveChat, combine them with Create Employee, Get Employee and List Employees from Simplicate, and run the handoff inside Gravity.

Yes. MindCloud can read from LiveChat and Simplicate, then change records or send updates where each connector exposes write actions.

That supports workflows that start in either app, map the fields once, and keep both sides aligned through Gravity.

LiveChat exposes actions such as List Agents For Transfer, List Archives and Deactivate Chat.

MindCloud uses those operations to pick up the records, events, or API responses that belong in Simplicate, then maps only the fields your workflow needs.

Simplicate exposes actions such as Create Employee, Get Employee and List Employees.

Those actions can create the notification, record update, lookup, or handoff step that should happen after LiveChat data enters the workflow.

The mapping is explicit. MindCloud takes the fields your process needs from LiveChat, transforms them when formats differ, and sends the approved values into Simplicate.

Validation, defaults, and branching live in the workflow instead of being hidden in one-off scripts.

It can. A workflow can branch when required data is missing, route an approval before writing to the next app, or send a review step through Simplicate when its connector supports it.

Failed handoffs stay visible in Gravity for correction and replay.

MindCloud uses Gravity, our integration platform. Gravity provides the connector layer, authentication handling, field mapping, workflow steps, retries, and operational visibility needed to run a LiveChat and Simplicate integration without maintaining brittle custom glue code.

Not unless you want to. You can build the workflow in Gravity by connecting LiveChat, connecting Simplicate, choosing the actions, and testing the flow.

Prefer a managed build? MindCloud can scope, build, launch, and maintain it with you.

Pick the handoff you want to automate, identify the source record or event, and decide what should happen in the other app.

Then connect LiveChat and Simplicate in Gravity, or talk to our team if you want MindCloud to build it with you.