Put Request Tracker (RT) to workacross your business

Yes. MindCloud can integrate Request Tracker (RT) with our 3,100+ supported apps, including ERPs, accounting systems, CRMs, databases, warehouses, ecommerce platforms, spreadsheets, and the tools your team already uses day to day.

If Request Tracker (RT) needs to share data with another system, there is almost always a way to connect them.

We commonly find Request Tracker (RT) integrated with Google Sheets, Gmail, Slack, Google Calendar and many others.

Both. MindCloud can read data out of Request Tracker (RT) and change records where the connector supports writes, such as Ticket, Queue, and User.

It can also look up read-only records like Queues, Group, Group Members, Groups, and Ticket Attachments, so workflows can use that accounting context without implying every object is writable.

MindCloud can create, retrieve, update, and manage tickets, queues, and users in Request Tracker (RT).

You can also search and retrieve groups, ticket history, attachments, and user group memberships for reporting and workflow context without modifying them.

MindCloud supports full ticket lifecycle actions including take, steal, and untake operations.

You can automatically assign tickets to queue members, reassign ownership, or release tickets based on business rules or external triggers from other apps.

MindCloud can comment on and correspond on tickets directly, enabling you to append internal notes or send customer responses without manual intervention.

Combine this with ticket search and history retrieval to build context-aware automation that references past correspondence.

MindCloud can create new queues and users and update queue settings to reflect organizational changes or new support groups.

You can also search and retrieve queue and user data to keep team structures in sync across your connected apps.

MindCloud runs on an enterprise-ready integration platform called Gravity. Gravity is a low-code workflow builder that connects your applications together and moves data between them on a schedule, in real time, or on demand.

The Request Tracker (RT) connector is one of Gravity's pre-built integrations, so you simply plug in Request Tracker (RT) and start building rather than wiring up the API yourself.

Not unless you want to. You can build it yourself in Gravity, our low-code platform: connect Request Tracker (RT) and the other app, choose your actions, and run it, with no code required.

Prefer to have it done for you? MindCloud also offers full-service builds. Talk to our team.

Pick the workflow you want to automate, connect Request Tracker (RT) and the other apps involved, and build your first flow in Gravity.

Want it built for you instead? Talk to our team.