Automate tasks across Salesforce with ITM Platform

MindCloud connects Salesforce and ITM Platform so a workflow can turn work in one system into governed updates in the other.

It can use Create Record, Find Order by OrderNumber and Find Product Offer by Product Code from Salesforce, combine them with List Clients, Get Project Issue and List Project Issues from ITM Platform, and run the handoff inside Gravity.

Partly. MindCloud can read from Salesforce and ITM Platform, with write-backs focused on Salesforce where the connector exposes changes.

For ITM Platform, the workflow should treat the connector as a source of grounded data unless a writable action is available.

Salesforce exposes actions such as Create Record, Find Order by OrderNumber and Find Product Offer by Product Code.

MindCloud uses those operations to pick up the records, events, or API responses that belong in ITM Platform, then maps only the fields your workflow needs.

ITM Platform exposes actions such as List Clients, Get Project Issue and List Project Issues.

Those actions can create the notification, record update, lookup, or handoff step that should happen after Salesforce data enters the workflow.

The mapping is explicit. MindCloud takes the fields your process needs from Salesforce, transforms them when formats differ, and sends the approved values into ITM Platform.

Validation, defaults, and branching live in the workflow instead of being hidden in one-off scripts.

It can. A workflow can branch when required data is missing, route an approval before writing to the next app, or send a review step through ITM Platform when its connector supports it.

Failed handoffs stay visible in Gravity for correction and replay.

MindCloud uses Gravity, our integration platform. Gravity provides the connector layer, authentication handling, field mapping, workflow steps, retries, and operational visibility needed to run a Salesforce and ITM Platform integration without maintaining brittle custom glue code.

No. MindCloud can fully manage this for you using Gravity, our integration platform. Our team scopes, builds, tests, launches, and maintains your Salesforce and ITM Platform integration end to end.

You bring the requirements and system access, and we handle the mapping, edge cases, and upkeep as those systems change.

Tell us which systems need to talk to Salesforce and ITM Platform, and what should happen between them. Our team will map it out, build it, and run it for you.

Talk to us to get started.