Yes. MindCloud can integrate Usedesk with our 3,100+ supported apps, including ERPs, accounting systems, CRMs, databases, warehouses, ecommerce platforms, spreadsheets, and the tools your team already uses day to day.

If Usedesk needs to share data with another system, there is almost always a way to connect them.

Explore many other supported apps to find the systems your Usedesk workflows need.

Both. MindCloud can read data out of Usedesk and change records where the connector supports writes, such as Client, Ticket, Agent, Article Rating, and Article Views.

It can also look up read-only records like Additional Fields, Agent Groups, Agents, Article, and Articles, so workflows can use that accounting context without implying every object is writable.

MindCloud can create, retrieve, and update clients, tickets, and agents in Usedesk. You can also create chats and comments, send chat messages, reassign chat handlers, and list supporting data like channels, tags, agent groups, and knowledge base articles for lookup and reporting context.

MindCloud creates new tickets from external triggers and updates existing ones with status changes, assignments, or custom field values.

Comments can be added to tickets, and you can retrieve ticket details to populate downstream systems or decision logic.

MindCloud can initiate chats, send messages directly into them, and reassign chat ownership to specific agents.

This lets you automate chat routing based on availability, workload, or customer attributes without manual intervention in Usedesk.

MindCloud creates and updates clients and agents in Usedesk, and retrieves client and agent lists for bi-directional syncing.

Use this to keep customer profiles, contact details, and team roster current across your helpdesk and internal databases.

MindCloud runs on an enterprise-ready integration platform called Gravity. Gravity is a low-code workflow builder that connects your applications together and moves data between them on a schedule, in real time, or on demand.

The Usedesk connector is one of Gravity's pre-built integrations, so you simply plug in Usedesk and start building rather than wiring up the API yourself.

Not unless you want to. You can build it yourself in Gravity, our low-code platform: connect Usedesk and the other app, choose your actions, and run it, with no code required.

Prefer to have it done for you? MindCloud also offers full-service builds. Talk to our team.

Pick the workflow you want to automate, connect Usedesk and the other apps involved, and build your first flow in Gravity. Want it built for you instead?

Talk to our team.