Sign inGet started
Docs
Get started

Automate tasks across Zoho Desk with ITM Platform

Trigger
Action

Businesses automate real work through MindCloud every day.

Automate your first task

Use MindCloud Cirra to make Zoho Desk and ITM Platform talk.
Here are some common ways to automate work between them.

Send a ITM Platform notification when Zoho Desk receives a high-priority item.Try now
Create a ITM Platform follow-up from new qualified activity in Zoho Desk.Try now
Copy new customer details from Zoho Desk into ITM Platform.Try now
Update the matching ITM Platform item when a Zoho Desk status changes.Try now
Start a review in ITM Platform when Zoho Desk flags an exception.Try now
Summarize new Zoho Desk activity and save it in ITM Platform.Try now

How Cirra automates work

MindCloud Cirra gives your workplace superpowers.
Use her to powerhouse through your Zoho Desk and ITM Platform work.

Connect your Zoho Desk and ITM Platform. The first step is to give Cirra access to your applications.

Teach Cirra to work between them. Simply explain what you want done between them and how you use them.

Automate that work. All your apps will talk to each other and work together. No technical knowledge needed.

Every action you need

Access 67 actions between Zoho Desk and ITM Platform.
Can’t find an action you need? Let us know.

List ChannelsRetrieve currently installed channels including `System`, `Channel Integration` and `Instant Messaging` channels.List Organization Fields In ModuleRun a list organization fields in module action in Zoho Desk.Get DepartmentRun a get department action in Zoho Desk.List DepartmentsRun a list departments action in Zoho Desk.List LayoutsRetrieve a list of all the layouts configured for a module.List OrganizationsRun a list organizations action in Zoho Desk.List ThreadsRun a list threads action in Zoho Desk.Create AccountCreate account in Zoho Desk.Get AccountRun a get account action in Zoho Desk.List AccountsRun a list accounts action in Zoho Desk.Search AccountsRun a search accounts action in Zoho Desk.Update AccountUpdate account in Zoho Desk.Create Ticket CommentCreate ticket comment in Zoho Desk.List Ticket CommentsRun a list ticket comments action in Zoho Desk.Create ContactCreate contact in Zoho Desk.

Frequently asked questions

New to MindCloud? We've got you. Here are some answers to common questions about how MindCloud works with Zoho Desk and ITM Platform.

MindCloud connects Zoho Desk and ITM Platform so teams can automate handoffs, updates, alerts, and record changes without building one-off scripts.

Connect all of your apps, not just some of them.

You can't automate business processes end-to-end if you can only connect to half of them.

Request an inviteJoin the early access list for the app network built to cover the workflows your business actually runs.Talk to an expertWork with a MindCloud specialist to map the systems, actions, and automations your team needs next.Get updatesFollow new app coverage, product launches, and practical integration notes from the MindCloud team.