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Automate tasks across HelpDesk with OneDesk

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Action

Businesses automate real work through MindCloud every day.

Automate your first task

Use MindCloud Cirra to make HelpDesk and OneDesk talk.
Here are some common ways to automate work between them.

Send a OneDesk notification when HelpDesk receives a high-priority item.Try now
Create a OneDesk follow-up from new qualified activity in HelpDesk.Try now
Copy new customer details from HelpDesk into OneDesk.Try now
Update the matching OneDesk item when a HelpDesk status changes.Try now
Start a review in OneDesk when HelpDesk flags an exception.Try now
Summarize new HelpDesk activity and save it in OneDesk.Try now

How Cirra automates work

MindCloud Cirra gives your workplace superpowers.
Use her to powerhouse through your HelpDesk and OneDesk work.

Connect your HelpDesk and OneDesk. The first step is to give Cirra access to your applications.

Teach Cirra to work between them. Simply explain what you want done between them and how you use them.

Automate that work. All your apps will talk to each other and work together. No technical knowledge needed.

Every action you need

Access 72 actions between HelpDesk and OneDesk.
Can’t find an action you need? Let us know.

List TicketsRun a list tickets action in HelpDesk.Get LicenseRun a get license action in HelpDesk.List LicensesRun a list licenses action in HelpDesk.Get Blocked EmailRun a get blocked email action in HelpDesk.Get Canned ResponseRun a get canned response action in HelpDesk.Get Custom FieldRun a get custom field action in HelpDesk.Get Email DomainRun a get email domain action in HelpDesk.Get Failed Outgoing Emails ReportRun a get failed outgoing emails report action in HelpDesk.Get MacroRun a get macro action in HelpDesk.Get MailboxRun a get mailbox action in HelpDesk.Get New Tickets 24h Distribution ReportRun a get new tickets 24h distribution report action in HelpDesk.Get New Tickets ReportRun a get new tickets report action in HelpDesk.Get Reply AddressRun a get reply address action in HelpDesk.Get Resolution Time 24h Distribution ReportRun a get resolution time 24h distribution report action in HelpDesk.Get Resolution Time Per Agent ReportRun a get resolution time per agent report action in HelpDesk.

Frequently asked questions

New to MindCloud? We've got you. Here are some answers to common questions about how MindCloud works with HelpDesk and OneDesk.

MindCloud connects HelpDesk and OneDesk so teams can automate handoffs, updates, alerts, and record changes without building one-off scripts.

Connect all of your apps, not just some of them.

You can't automate business processes end-to-end if you can only connect to half of them.

Request an inviteJoin the early access list for the app network built to cover the workflows your business actually runs.Talk to an expertWork with a MindCloud specialist to map the systems, actions, and automations your team needs next.Get updatesFollow new app coverage, product launches, and practical integration notes from the MindCloud team.