Automate tasks across Gmail with TOPdesk

MindCloud connects Gmail and TOPdesk so a workflow can turn work in one system into governed updates in the other.

It can use Get Email, Get Profile and Create Label from Gmail, combine them with Add Incident Time Spent, Archive Incident by ID and Create Incident from TOPdesk, and run the handoff inside Gravity.

Yes. MindCloud can read from Gmail and TOPdesk, then change records or send updates where each connector exposes write actions.

That supports workflows that start in either app, map the fields once, and keep both sides aligned through Gravity.

Gmail exposes actions such as Get Email, Get Profile and Create Label. MindCloud uses those operations to pick up the records, events, or API responses that belong in TOPdesk, then maps only the fields your workflow needs.

TOPdesk exposes actions such as Add Incident Time Spent, Archive Incident by ID and Create Incident.

Those actions can create the notification, record update, lookup, or handoff step that should happen after Gmail data enters the workflow.

The mapping is explicit. MindCloud takes the fields your process needs from Gmail, transforms them when formats differ, and sends the approved values into TOPdesk.

Validation, defaults, and branching live in the workflow instead of being hidden in one-off scripts.

It can. A workflow can branch when required data is missing, route an approval before writing to the next app, or send a review step through TOPdesk when its connector supports it.

Failed handoffs stay visible in Gravity for correction and replay.

MindCloud uses Gravity, our integration platform. Gravity provides the connector layer, authentication handling, field mapping, workflow steps, retries, and operational visibility needed to run a Gmail and TOPdesk integration without maintaining brittle custom glue code.

Not unless you want to. You can build the workflow in Gravity by connecting Gmail, connecting TOPdesk, choosing the actions, and testing the flow.

Prefer a managed build? MindCloud can scope, build, launch, and maintain it with you.

Pick the handoff you want to automate, identify the source record or event, and decide what should happen in the other app.

Then connect Gmail and TOPdesk in Gravity, or talk to our team if you want MindCloud to build it with you.