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Automate tasks across Zendesk with Katana

Trigger
Action

Businesses automate real work through MindCloud every day.

Automate your first task

Use MindCloud Cirra to make Zendesk and Katana talk.
Here are some common ways to automate work between them.

Send a Katana notification when Zendesk receives a high-priority item.Try now
Create a Katana follow-up from new qualified activity in Zendesk.Try now
Copy new customer details from Zendesk into Katana.Try now
Update the matching Katana item when a Zendesk status changes.Try now
Start a review in Katana when Zendesk flags an exception.Try now
Summarize new Zendesk activity and save it in Katana.Try now

How Cirra automates work

MindCloud Cirra gives your workplace superpowers.
Use her to powerhouse through your Zendesk and Katana work.

Connect your Zendesk and Katana. The first step is to give Cirra access to your applications.

Teach Cirra to work between them. Simply explain what you want done between them and how you use them.

Automate that work. All your apps will talk to each other and work together. No technical knowledge needed.

Every action you need

Access 70 actions between Zendesk and Katana.
Can’t find an action you need? Let us know.

List Ticket AuditsRun a list ticket audits action in Zendesk.List Ticket FormsRun a list ticket forms action in Zendesk.Get GroupRun a get group action in Zendesk.List GroupsRun a list groups action in Zendesk.Create Group MembershipCreate group membership in Zendesk.List Group MembershipsRun a list group memberships action in Zendesk.Create OrganizationCreate organization in Zendesk.Delete OrganizationDelete organization in Zendesk.Get OrganizationRun a get organization action in Zendesk.List OrganizationsRun a list organizations action in Zendesk.Update OrganizationUpdate organization in Zendesk.Create Organization MembershipCreate organization membership in Zendesk.List Organization MembershipsRun a list organization memberships action in Zendesk.SearchRun a search action in Zendesk.Create TicketCreate ticket in Zendesk.

Frequently asked questions

New to MindCloud? We've got you. Here are some answers to common questions about how MindCloud works with Zendesk and Katana.

MindCloud connects Zendesk and Katana so teams can automate handoffs, updates, alerts, and record changes without building one-off scripts.

Connect all of your apps, not just some of them.

You can't automate business processes end-to-end if you can only connect to half of them.

Request an inviteJoin the early access list for the app network built to cover the workflows your business actually runs.Talk to an expertWork with a MindCloud specialist to map the systems, actions, and automations your team needs next.Get updatesFollow new app coverage, product launches, and practical integration notes from the MindCloud team.