Put eGain to workacross your business

Yes. MindCloud can integrate eGain with our 3,100+ supported apps, including ERPs, accounting systems, CRMs, databases, warehouses, ecommerce platforms, spreadsheets, and the tools your team already uses day to day.

If eGain needs to share data with another system, there is almost always a way to connect them.

We commonly find eGain integrated with Gmail, Google Drive, Calendly, Airtable and many others.

Both. MindCloud can read data out of eGain and change records where the connector supports writes, such as Account, Authentication, Channel, Client Application, and Orchestration.

It can also look up read-only records like Accounts, Authentications, Channels, Client Applications, and Conversation, so workflows can use that accounting context without implying every object is writable.

MindCloud manages Accounts, Authentications, Channels, Client Applications, Orchestrations, Participants, and Assets in eGain.

You can create, update, and delete most records; list Accounts, Authentications, Channels, Client Applications, Orchestrations, and Participants for reporting; retrieve individual Conversations; and send Messages directly through eGain's conversation infrastructure.

MindCloud can create, update, and delete Channels in eGain, allowing you to provision new communication pathways programmatically.

Combined with Client Application and Authentication setup, you can automate the entire channel onboarding workflow without manual configuration.

MindCloud can create, update, delete, and list Participants and Accounts in eGain. This enables automated enrollment, profile updates, and lifecycle management at scale, whether you're onboarding new users from Airtable, Google Drive, or other sources.

MindCloud can create, update, delete, and list Orchestrations, then send Messages through eGain.

This lets you build automated conversation flows triggered by external events, with no manual handoff needed between your workflow tools and eGain's conversation platform.

MindCloud runs on an enterprise-ready integration platform called Gravity. Gravity is a low-code workflow builder that connects your applications together and moves data between them on a schedule, in real time, or on demand.

The eGain connector is one of Gravity's pre-built integrations, so you simply plug in eGain and start building rather than wiring up the API yourself.

Not unless you want to. You can build it yourself in Gravity, our low-code platform: connect eGain and the other app, choose your actions, and run it, with no code required.

Prefer to have it done for you? MindCloud also offers full-service builds. Talk to our team.

Pick the workflow you want to automate, connect eGain and the other apps involved, and build your first flow in Gravity. Want it built for you instead?

Talk to our team.