Automate tasks across TOPdesk with Miro

MindCloud connects TOPdesk and Miro so a workflow can turn work in one system into governed updates in the other.

It can use Add Incident Time Spent, Archive Incident by ID and Create Incident from TOPdesk, combine them with Create Card, Create Sticky Note and Create Text from Miro, and run the handoff inside Gravity.

Yes. MindCloud can read from TOPdesk and Miro, then change records or send updates where each connector exposes write actions.

That supports workflows that start in either app, map the fields once, and keep both sides aligned through Gravity.

TOPdesk exposes actions such as Add Incident Time Spent, Archive Incident by ID and Create Incident.

MindCloud uses those operations to pick up the records, events, or API responses that belong in Miro, then maps only the fields your workflow needs.

Miro exposes actions such as Create Card, Create Sticky Note and Create Text.

Those actions can create the notification, record update, lookup, or handoff step that should happen after TOPdesk data enters the workflow.

The mapping is explicit. MindCloud takes the fields your process needs from TOPdesk, transforms them when formats differ, and sends the approved values into Miro.

Validation, defaults, and branching live in the workflow instead of being hidden in one-off scripts.

It can. A workflow can branch when required data is missing, route an approval before writing to the next app, or send a review step through Miro when its connector supports it.

Failed handoffs stay visible in Gravity for correction and replay.

MindCloud uses Gravity, our integration platform. Gravity provides the connector layer, authentication handling, field mapping, workflow steps, retries, and operational visibility needed to run a TOPdesk and Miro integration without maintaining brittle custom glue code.

Not unless you want to. You can build the workflow in Gravity by connecting TOPdesk, connecting Miro, choosing the actions, and testing the flow.

Prefer a managed build? MindCloud can scope, build, launch, and maintain it with you.

Pick the handoff you want to automate, identify the source record or event, and decide what should happen in the other app.

Then connect TOPdesk and Miro in Gravity, or talk to our team if you want MindCloud to build it with you.